FREQUENTLY ASKED QUESTIONS
What is Cluch?
Cluch is a premium global OTT streaming, insights and growth platform dedicated to community sport. Cluch delivers premium live and on-demand streaming services across all connected devices and screens combined with deep audience data and insights for sports at all levels.
How do I sign up to Cluch:
Visit cluch.tv and select the ‘sign in/sign up’ button, and the ‘sign up’ link.
Alternatively, download the app from the Apple Store or Google Play Store by searching Cluch.
An electronic mail will be sent from Cluch to your email address to verify your account before you can start streaming content. The email will contain a six digit verification code. Enter this code on the website. Once you have completed your registration you will be signed in, and you can stay signed in.
Is there a cost to download the Cluch app?
No, there is no cost to download the Cluch app.
I can’t find the Cluch App in the App Store / Google Play Store, what do I do?
Please click either of the following links:
How to delete my account:
Please email us at firstname.lastname@example.org and we will delete your data from our systems
To unsubscribe from our partner platforms please go to their site and unsubscribe there.
What is the minimum iPhone standard required to run Cluch?
iOS 14 is the minimum supported.
How much is a subscription to Cluch TV?
Subscription prices vary depending on the content you are looking for. Select a video you are wanting to watch, scroll down and you will find the subscription options available for this content.
Are subscriptions recurring?
This will vary depending on the content you are looking for. You will find if the subscription or pass you are looking for is recurring or non-recurring before you purchase by selecting a video you are wanting to watch, then scrolling down to the subscription options.
If I subscribe to an Annual or Monthly pass, when does the recurring transaction take place?
Your recurring payment triggers the day you originally purchased an account. So, if your initial registration is on the 15th of July (for example) and you purchased a Monthly subscription, the recurring transaction will take place on the 15th of August and each month thereafter until you unsubscribe. The same principle applies to a Yearly subscription.
What payment methods are accepted?
Mastercard, Visa, American Express and PayPal
How do I update my billing information?
Please visit Cluch.tv, login to your account and navigate to the ‘my account’ page.
How do I cancel my subscription?
Please login to your Cluch TV account and navigate to the ‘my account’ page. Select ‘manage’ and unsubscribe.
I paid for a subscription but I want a refund?
Unfortunately, we do not issue refunds unless there was a serious technical error with the Cluch.tv platform. Please email email@example.com should you wish to discuss your subscription with us.
Why is the stream not working?
Please check your internet connection status first. If you are still experiencing issues with the stream, please send us an email at firstname.lastname@example.org. We will endeavour to investigate and resolve your query as soon as possible.
I don’t have a smart tv, does this matter?
You will still be able to watch on your phone, tablet, or computer device. Unfortunately, if you don’t have a smart tv you are unable to cast to your television without a Chromecast or Apple TV device. However, as an alternative option, connect your laptop or smartphone to TV via HDMI cord.
My smart tv won’t cast the vision, what do I do?
You need to check the settings on your smart tv to make sure you have selected an internet service and the signal strength is strong. If you are still encountering issues, try closing down your smart tv and try again. If you continue to encounter problems please email email@example.com.
Why isn’t Chromecast working on the app?
Please ensure that the device you are casting from (phone/tablet/laptop) is connected to the same WiFi network as your Chromecast device, and not using mobile data. The Chromecast symbol will appear in the top right corner of the home page. On the website, the Chromecast symbol will appear on the video’s scrub bar.
I want to record some games, how can I do that?
Unfortunately, you are not able to record content from Cluch TV. This is to protect the rights of the sporting organisations. If you would like a copy of a particular match or game, please email your sports organisation or club.
I can’t find replays and content for schools streaming?
We have been directed to remove livestreams and replays from the platform for any schools streaming coverage 48 hours after the conclusion of the event. We are also not permitted to share the footage of these matches or sell copies of the stream.
Please contact your school program directly to see if they can speak with the department about getting copies of the footage through the right channels.
I have paid for a subscription to one sport, why can’t I access all other sports?
If you signed up to a specific sport platform you will only have access to that specific platform (i.e. NSW Rugby TV).